Our Process
From referral to report delivery — managed at every step.
VerityMed coordinates each referral through a clear, structured process. Here is how it works.
Referral Received
We receive and review the referral from the instructing party. We confirm the scope, the questions to be addressed, the relevant specialist area and any specific requirements or deadlines. If further information is needed, we will contact you promptly.
Please do not include medical records or sensitive health information in your initial enquiry. Secure document-transfer instructions are provided once a matter has been reviewed and accepted.
Conflict Check
Before confirming any specialist appointment, we conduct a conflict check to ensure the proposed specialist has no prior treating or other relationship with the subject person that would compromise the independence of the assessment. This step is fundamental to the integrity of the process.
Specialist Matching
We identify an appropriate specialist for the referral, taking into account the specialist area required, the nature of the matter, the specialist's qualifications and experience, and their availability. Where a referrer has nominated a preferred specialist, we confirm that specialist's suitability and availability. We present the proposed specialist to the referrer for confirmation before proceeding.
Records & Appointment Coordination
We collate the relevant medical records and documentation and provide them to the specialist in advance of the assessment. We coordinate a suitable appointment time and manage all communications between the referrer, the subject person (where applicable) and the specialist.
Assessment
The independent specialist conducts the examination or file review and prepares their report in accordance with their professional and ethical obligations. VerityMed does not attend the assessment, does not communicate with the specialist about the substance of their opinion, and does not seek to influence the outcome of the assessment in any way.
Report Delivery
We receive the completed report from the specialist and deliver it to the instructing party. We monitor report preparation timeframes and follow up with specialists as required to support timely delivery. We manage any follow-up administrative matters, including supplementary questions or updated assessments.
A note on independence
Throughout this process, the independence of the specialist is maintained. VerityMed's role is to coordinate the administration — not to shape the clinical opinion. Each specialist on our panel retains complete independence over their medical findings and conclusions.
Ready to begin?
Contact our team to discuss a referral or to learn more about our process.